Dispute Account Ownership
If you believe someone has registered an account using your business name or registration details without authorization, please fill out this form. Our team will review your claim and may contact you for additional information.
AKAUN-AI TERMS OF SERVICE
Please read and accept our terms to continue
Last Updated: May 26, 2025
DEFINITIONS
In this Agreement, the following terms shall have the meanings set out below:
- "Service" means the cloud-based solution provided by us
- "LHDN" means Lembaga Hasil Dalam Negeri (Inland Revenue Board of Malaysia)
- "PDPA" means the Personal Data Protection Act 2010 of Malaysia
- "Subscription Period" means the period for which you have paid to use the Service
- "User Data" means all data, content, and information (including personal information) that is uploaded to or stored in the Service by you
By accessing or using our cloud-based solution, you agree to these terms and conditions:
1. SERVICE DESCRIPTION
1.1 Platform Access
- Subscription-based cloud accounting software with LHDN e-invoicing integration
- Accessible via web browser and mobile applications
1.2 Subscription and Payment
- Subscription fees may change with 30 days notice
- Automatic renewal unless canceled 7 days before billing cycle
- Service suspension after 15 days non-payment
2. DATA AND PRIVACY
2.1 Data Ownership
- You retain full ownership of all your business data
- We strictly adhere to PDPA requirements for data protection
- We will not share your data with third parties without your explicit consent
2.2 Data Security
- Industry-standard security measures implemented
- Regular backups and encryption protocols
- You are responsible for maintaining the confidentiality of your account credentials
2.3 Data Processing
- We may use third-party processors for specific functions
- All processors comply with applicable data protection regulations
3. SUPPORT AND MAINTENANCE
3.1 Support Availability
- Support provided through in-app ticket system during business hours
- Premium support options available at additional cost
3.2 Maintenance and Updates
- Scheduled maintenance with advance notice when possible
- Automatic updates included in subscription
4. GENERAL TERMS
4.1 Intellectual Property
- We retain all rights to Service software
- You receive limited non-exclusive usage rights only
- No reverse engineering or redistribution permitted
4.2 Termination
- Either party may terminate with 30 days notice
- Data export available for 30 days post-termination
4.3 Force Majeure
- Neither party liable for delays beyond reasonable control
- Includes LHDN system outages, internet disruptions, disasters
4.4 Entire Agreement
- This agreement constitutes the entire understanding between parties
- No modifications unless in writing and signed by our authorized representative
5. LHDN INTEGRATION
5.1 Integration Functionality
- LHDN system changes may affect synchronization
- Service updates following LHDN modifications provided on best-effort basis
- We reserve the right to modify LHDN integration features as needed
5.2 Audit Trail
- We provide data export functionality on a best-effort basis
- Data retention complies with Malaysian statutory requirements
- Data extraction assistance may incur additional fees
6. LIABILITIES AND DISCLAIMERS
6.1 Software Purpose
- Service provides accounting tools only, not professional advice
- All outputs depend on your inputs and configuration
- You are responsible for verifying all calculations
- Not a substitute for qualified accounting expertise
6.2 Limitation of Liability
- Our total liability limited to fees paid in prior 12 months
- No liability for consequential or business damages
- Service provided "AS IS" without warranties of any kind
6.3 No Indemnification
- Neither party shall indemnify the other for any claims whatsoever
- Each party is solely responsible for their own legal defense
- NO ASSUMPTION OF LIABILITY FOR THIRD-PARTY CLAIMS
6.4 User Responsibility
- You are responsible for data accuracy and inputs
- You are responsible for all compliance requirements
- We assume no responsibility for your accounting practices
6.5 Dispute Resolution
- Disputes resolved through binding arbitration
- Arbitration under Malaysian Arbitration Act 2005
- Governing law: Laws of Malaysia
- Class actions and jury trials expressly waived
6.6 Modifications
- We may modify these terms with 30 days notice
- Continued use constitutes acceptance of updated terms
- Your sole remedy for disagreement is to terminate service
By using our Service, you acknowledge that you have read, understood, and agree to be bound by these terms.